Course Title: Operations Management
Course Objectives: Operations of an organization is one of
the major functions of the organization and refers to the transformation process.
It includes all activities that must be performed in order to make goods and/or provide
services to the society. Students would learn the contemporary philosophies, tools and
analytical thinking that are necessary to make the transformation process more effective
and more efficient. After taking this course students realize that their understanding of
organizations would have been incomplete without the knowledge of operations.
Textbook:
Operations Management: Customer Focused Principles, 6th ed.,
Schonberger and Knod, Mc Graw Hill/Irwin, 1997.
Core Material (material covered in all sections of this course):
- Operations strategy, core competencies and the principle of differentiation
- Management of Quality and the underlying philosophy, concepts and techniques:
- Continuous improvement: JIt and elimination of wastes, TQM
- Quality Standards, Awards and Benchmarking
- Quality specifications and cost of quality
- Approaches to quality assurance: Product/process design, Process control, and Inspection
- An introduction to analytical techniques of quality improvement: Descriptive methods,
Control charts, Capability analysis
- Management of Supply Chain
- Demand Forecasting
- Master planning process and aggregate production plan
- Flow control techniques: Value analysis, Pull, Push and related issues
- Outsourcing, backward integration and related issues
- Lean production and management of Dependent, and Independent demand
- Basics of people's productivity and time standards
- An overview of operations technology, product design and process selection, and
facilities layout